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Help & Resources

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General FAQs view more

We may have contacted you for a variety of reasons; we deal with many clients with a variety of instructions. The easiest way to be sure is to contact our offices by telephone with any reference numbers we have given you.
Please let us know by emailing us on contact@lcsdr.com with the case reference number in the subject field or by returned mail.
If you do not owe the debt then we will just need to verify a couple of details with you. Once verified, we will be able to amend our records and report back to our client. We will of course suspend action and not contact you again as soon as you confirm the details required to eliminate you from any responsibility. We offer a variety of contact methods and encourage you to get in touch so we can resolve things quickly, fairly and amicably.
The simple answer is no. We do not purchase debt. We act on our client instructions. If we have written to you, it will be on behalf of our client. They will have authorised us to deal with the account on their behalf. We will at all times deal with you in a fair, responsible and amicable manner and work with you to resolve any outstanding account matter with our client.
Get in touch, once we’ve confirmed some security details, we can tell you the current balance.
If you would like to make a full payment of the debt the easiest way is online by following the ‘Pay Now’ button at the top of the homepage, alternatively you can use the Paypoint barcode at the bottom of the letter you have received. You may also send a cheque or postal order to our main office's address: LCS, Town Centre House, Merrion Centre, Leeds, LS2 8LY. However if you wish to agree a scheduled repayment plan then please call our offices and speak to an agent who will be happy to help arrange this.