Our Code of Practice

We take our responsibilities seriously and understand that any mistake not only besmirches our reputation but yours also. Further still we believe that with a wide legal framework in the UK there should be no want or need for any company or individual to circumvent the law. Our founding principles are below:

• Conduct business lawfully
• Conduct dealings with debtors in a fair and reasonable manner
• Maintain a high standard of business practice
• Compete in a fair and reasonable manner
• Ensure all staff are provided with adequate training
• Not discriminate
• Protect the reputation of clients
• Remit monies collected regularly to clients
• Not knowingly misrepresent qualifications, experience and abilities
• Handle debt cases in a fair and reasonable manner

Should the worst happen and complaint is received, we have an extensive complaint handling and resolution process which will be completely transparent to you.

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